1. Buisiness policies
With the orientation ” Prestige is leading – quality is life” A Chau Company is committed to bring customers the highest satisfaction by:
- Product quality
- Competitive price
- Professional counseling
- Attentive service dedicated
2. Shipping Policy
- For customers in Ho Chi Minh City: A Chau support free delivery, installation instructions, use and pay directly at home.
- For customers in remote provinces: A Chau uses safe delivery services or prestigious garages customers have needs.
3. Warranty Policy
- Be applied to all products that do not violate warranty policy conditions
- Machinery, equipment in case of trouble, malfunction caused by the manufacturer
- The product is still valid from the date of delivery
- Warranty and warranty stamp on the company’s products.
The cases are not covered by warranty
- Products expired on the warranty or lost warranty card.
- Product breakdown due to strong impact ( fall, break, collision, scratches, distortion…)
- Removing products without permission of A Chau Company.
4. Return policy
Depending on the type of product we have a different return policy
We agree, allow customer to exchange goods, return the goods in the following cases:
- Product is defective by the manufacturer
- The product is not as described in the quotation of our company
- Not enough quantity, not enough sets as order…
Terms of payments:
- Conditions are not used, ensure no error in the original form.
- Head full of packages, boxes…( if any)
- Full enclosed documents: invoices, receipts, warranty cards…
- Payment must be made within 24 hours of receiving the goods.